615 Stokke Parkway - Menomonie, WI 54751 - (715)232-1348 - Dunn County Sheriff.com
Welcome to the Dunn County E911 Communications Center. The communications center is not a division of the Sheriff's Office, however, works closely with the Sheriff's Office and other emergency service departments throughout the county.
The 911 center is the Public Safety Answering Point for ALL 911 calls placed in Dunn County. Dispatching is provided for the
The Dunn County Communications Center was established as a joint venture between the City of Menomonie and Dunn County in 1995. At that time an Enhanced 911 (E911) Program was put in place providing all citizens of Dunn County access to the emergency number 9-1-1. The communications center is staffed 24 hours a day with a minimum of two telecommunicators at all times, with additional staff at peak hours.
The dispatch center not only processes emergency calls, but also processes numerous other activities in support of personnel, such as dispatching and monitoring primary and backup units, investigators, contacting and relaying pertinent information to the field, and to other agencies and businesses. Dispatchers also answer non-emergency incoming calls to the Menomonie Police Department and Dunn County Sheriff's Office. E911 dispatchers are also responsible for coordinating the communications for multi-agency events and major incidents that occur in Dunn County.
What can I expect when you call 911?
When you dial 911, your call will be answered by an E911 dispatcher. The dispatcher will conduct an interview to determine the location and type of emergency response needed. Questions generally fall into key categories such as WHO, WHAT, WHERE, WHEN, and depending on the situation, WHY. It's important to listen to the dispatcher and answer the questions asked. The dispatcher must ask you specific questions to ensure you receive the kind of help needed. It may seem that you are asked a lot of questions and that a lot of time has passed, however, dispatchers are trained professionals and they are obtaining the information they need. Often times, another E911 dispatcher will be dispatching emergency personnel while you are still on the phone.
How do I know when to dial 911?
Anytime you find yourself in a situation that requires an emergency response from a law enforcement agency, a fire department, or an ambulance service you should call 911. As a general rule, if you are faced with a situation where you are trying to decide whether or not to dial 911 or not, DIAL 911. It is always better to be safe than risk the chance of not getting the help you need, when you need it.
If you have a situation that you need to report, but the incident is a past event and non-threatening (not in-progress, suspects are not known or not seen), then you may want to contact the law enforcement agency by calling the non-emergency contact number.
How can I help?
One of the most significant problems that emergency responders face is the majority of homes do not have their current address displayed, or properly displayed, so that emergency responders can readily see them. With the E911 system, emergency responders will know what your address is, but locating an exact residence where the address is not prominently displayed can be difficult, take valuable time, and may have serious and tragic results in situations where seconds count. Having your address or house number displayed on both sides of your mailbox, at the end of your driveway, or on the house itself, in large easy-to-read numbers makes it easier for emergency responders to locate your residence. You can also turn on outside yard lights or porch lights to help first responders find your residence during the hours of darkness.